FAQ

When will I receive my order?
If you have ordered a personalized digital file it will be emailed to your email address within 3 business days of placing your order. If you have not received the email within this time please check your junk/spam folder or search our email address thescribblebox@gmail.com. If you still can not locate your file please contact us via the contact us page and we will get back to you as soon as possible.
If you have ordered a printed design your order will be printed and sent within 14 business days. Please order with these times in mind. Please include all relevant details with your order. Delays in getting these details will delay your order. 
*Please note processing times may be extended during busy and holiday periods.

Shipping?
We use Australia Post to send our items. You will receive an email once your order is complete and ready to send with tracking information and instructions on how to track your parcel. Prices are set by Australia Post, not the business. Postage times may differ depending on the courier and your location. Please be patient, we understand you are just as excited to receive your product as we are for you to have it unfortunately we can not control the couriers and postage times. If you experience problems tracking your products please contact us via the Contact Us page and we will try to assist in way we can.
*Please note shipping times may be extended over holiday and busy periods.

My Order was damaged or contained incorrect information. Can i get a refund?
If your order arrived damaged we will happily refund you providing proof of damage and within a reasonable time frame of you receiving your order.
If your item has errors that were made by the business we will happily refund you or send you replacements with the correct details. However if you have given incorrect information or your information contained spelling errors we will not refund your order. You will be charged for a whole new order and new postage. For this reason it is imperative that you double check all the details you provide us are accurate and spelled correctly.

I no longer want my order can i cancel the order?
No. We do not refund items for change of mind or for failure to read the item description, processing or shipping times or any other terms and conditions. For this reason please check that we can complete your orders within the needed time frame BEFORE you process your orders.

I ordered a digital file. How do I print them?
Digital files are sent as a JPG file. Instructions on how to save & print your designs are contained in your email. Please be aware that printing from photo kiosk machines may lower the quality of your print. We do not hold responsibility for this, If you are printing from home or a third party printer such as Officeworks please ensure the instructions are followed to achieve optimal printing quality. If you have any problems feel free to contact us via reply email or via the contact us page.

Do you do custom designs?
Yes we do! If you can not find the perfect solution to your needs in our store please use the custom design page to contact us.